Returns and refunds

Changed your mind? Tell us within 14 days of receiving your order. No reason needed, and return shipping is free.

Start your return

1. Email support@officialkukirin.store with your order number and a clear request to return the product. The 14-day period starts after you, or your nominated recipient other than the carrier, receives it.
2. We will email you a prepaid return label and packing instructions for your order. Use that label: do not ship the product to the address on the original package.
3. Send the product back within 14 days of notifying us. Include every supplied accessory, charger, manual, key and component.

Product condition and packing

You can inspect the product as you would in a store to check what it is, its features and how it works. Riding, damage or handling beyond that necessary inspection may reduce the refund by the resulting loss in value.

Opening the box or missing the original packaging does not by itself remove your right to return. Pack the product securely. The original protective packaging is recommended for safe transport.

Who pays for return shipping?

For a change-of-mind return, we pay the return shipping and email you a prepaid return label. Scooters and electric dirt bikes are bulky items and may need insured freight; we cover that too.

Use the prepaid return label we email you, with suitable packing. Batteries and complete scooters may need specific transport arrangements; wait for our instructions before dispatch.

When and how you receive your refund

We refund the returned product and the cost of the least expensive standard outbound delivery option offered for your order. Any extra amount paid for a premium delivery option is not included.

We issue the refund within 14 days of your return notice. We may hold the refund until we receive the product or you provide proof that it has been sent back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Faulty, damaged or incorrect product?

Email us your order number and a description of the issue. Photos or a short video help us identify the next step. We handle these cases separately from change-of-mind returns.

Eligible purchases include a two-year warranty from delivery for covered defects and products that do not match the agreed description. Depending on the issue, the remedy may be repair, replacement or, where appropriate, a price reduction or refund. We cover the necessary return shipping costs for defective products and provide covered remedies at no charge.

For transit damage, contact us as soon as practical and keep the product and packaging available for inspection. Reporting promptly helps us follow up with the carrier; it does not shorten your return or warranty period.

Read the warranty coverage and claim process for a technical issue, or email support@officialkukirin.store to start a return.