Warranty and product support

Your eligible purchase comes with a 2-year warranty from delivery. If something goes wrong, tell us the model and what's happening, and we'll figure out the fix.

What the warranty covers

The warranty covers eligible defects and products that don't match the description we agreed on. Routine maintenance and normal wear on tires, brake pads, and other consumables are separate from the warranty. A part that wears with use can still have a defect. We check the symptoms and the condition of the product.

Want 3 years instead of 2?

The 3-Year Warranty Extension adds one year to the 2 included years for an eligible scooter bought in the same order. That's 3 years of coverage in total. Add it on the scooter page with the 3-Year Warranty Extension option, together with your scooter, for $100.

The extension is the same type of coverage as the included warranty. It isn't accident insurance, and it doesn't cover normal wear, impacts, misuse, or unauthorized modifications. It stays tied to the scooter, order, and serial number you bought it for.

What to send us

• Your order number and the email you used at checkout.
• The full model name (including ABE or VMP, if it applies) and a clear photo of the serial number.
• A photo of the whole scooter and close-ups of the affected area.
• What's happening, when it started, and what you've already tried. If you can record the problem safely, include a short video.

Email the details to support@officialkukirin.store. Don't take the product apart or ship it until you get instructions from us.

What happens next

We review the symptoms and may ask you to send another photo or run a simple check. Depending on what we find, the fix may be an adjustment, a compatible part, a repair, or a replacement. Where appropriate under the warranty terms, you get a price reduction or a refund.

We pay for covered remedies and any necessary return shipping for defective products. If a return is needed, we'll email you a prepaid return label and the shipping arrangements for your claim.

When to stop using the scooter

Stop riding if braking, steering, or the folding mechanism is affected. Don't charge a battery that's damaged, swollen, wet, or unusually hot. Don't open a battery or ship it without our instructions.

For maintenance and consumables, see service and parts. Changed your mind? Follow the 14-day return process.