Questions before your first ride?

Which model should I start with?

Compare your round-trip distance, hills, carrying needs and budget. The model finder helps narrow the selection. Read the full specifications before choosing.

Are the range figures guaranteed?

They are manufacturer-rated figures. Rider weight, speed, hills, tire pressure, temperature and battery condition change the result. Plan for more capacity than the shortest possible trip requires.

Does every G2 use the same parts?

No. Model suffixes, production revisions, mounting points and connectors matter. Match the exact version and compare the old part with the listing.

Is X1 a folding scooter?

No. The X1 is an electric dirt bike with a seat and a different wheel, frame and storage setup.

What currency will I pay in?

With United States selected, product pages, cart and checkout use USD. Review the final shipping and tax amounts before payment.

When will my order arrive?

Delivery takes 3 to 5 business days from our US warehouse. Shipping is free on orders from $300. Orders under $300 pay $20. Check the shipping charge and total after discounts at checkout.

How long is the warranty?

Eligible purchases include a two-year warranty from delivery for covered defects. An optional one-year extension gives three years in total for an eligible scooter. Add it for $100 on the scooter page, together with your scooter. Read the coverage and claim process.

Can I return an order if I change my mind?

Yes. Notify us within 14 days of receipt, then send the product back within 14 days of your notice. We will email you a prepaid return label. Return shipping is free, whether you change your mind or the product is defective. Read the return conditions and refund timing.

How do I report a fault?

Email support@officialkukirin.store with your order number, complete model, serial number and a description of the issue. Add clear photos or a short video when safe. Wait for instructions before dismantling or shipping the product.