Your KuKirin journey, from our warehouse to your door
The Official Kukirin European store is operated by Shenzhen KuKirin Co., Ltd. Products shown as available are fulfilled through our European warehouse network, with current scooter orders normally dispatched from Poland. You see the delivery destination and final shipping charge before payment.
For most supported European Union destinations, the normal rhythm is 1–2 working days to prepare and dispatch, followed by approximately 3–5 working days in transit. These are working-day estimates, not a guaranteed appointment: weekends, public holidays, remote areas, severe weather, high-volume periods and courier disruption can add time.
What happens after you order
- Order confirmation. Shopify records the order and sends the confirmation to the email used at checkout. Check the model, configuration, quantity and delivery address immediately.
- Warehouse preparation. The fulfilment team allocates the item, prepares the shipment and completes any required order checks.
- Carrier handover. Once the carrier accepts the parcel, the order moves from preparation into transit.
- Tracking. Tracking is emailed when the carrier makes it available. The first scan can appear after the label is created, so an immediate lack of movement does not necessarily mean the parcel has not been prepared.
- Delivery. Follow the carrier page for the most current delivery event and be available for any signature or access requirement.
Delivery time by order type
In-stock scooters and the X1
These are large, heavy shipments. The carrier may handle them through a parcel or bulky-goods network depending on destination and package dimensions. A delivery window shown by the carrier is an estimate until the final route is assigned.
Accessories or multiple items
Items from the same order can travel in more than one parcel or receive separate tracking numbers. Do not assume a missing second parcel is lost simply because the first arrived earlier; check every tracking reference in the shipment email.
Destinations outside the European Union
The checkout destination selector is the final confirmation that an address is currently supported. Local customs procedures, import VAT, duties or carrier handling can apply outside the EU unless checkout expressly says otherwise, and these procedures can lengthen transit.
Shipping cost
- Free standard shipping for orders of €299 or more.
- The configured standard rate below €299 is €20.
- For markets using another currency, Shopify displays the applicable market-currency amount before payment.
- The checkout total is the final shipping quote for the exact basket and destination.
Before you press Buy
- Use an address where a large parcel can be received safely.
- Include a complete apartment, building, access and postal code.
- Use an email address you actively check; confirmation, tracking and support replies go there.
- Review the real product weight and folded dimensions if you must carry it upstairs or through a narrow entrance.
- Do not place a second order because the first confirmation email is delayed. Check spam and contact us first.
Address changes and cancellations
Email officialkukirin@icloud.com immediately with the order number and the exact change requested. We will check what is still possible, but an address cannot always be changed or an order stopped after warehouse processing or carrier handover. Never send payment-card details by email.
When tracking looks unusual
A label-created status, a repeated depot scan or a quiet period can occur during normal network movement. First compare the timestamp with local weekends and holidays. If the estimate has passed without a useful update, reply with your order number and tracking reference so the shipment can be checked in the correct route.
Receiving the parcel
Inspect the outside before discarding anything. If the box is visibly crushed, torn, punctured or wet, photograph all sides, the shipping label and the affected area. If practical, note visible damage with the carrier. Open carefully and keep the box, internal protection and labels until the product has been checked.
If something arrived damaged or incomplete
Contact us as soon as practical—ideally within 48 hours—with the order number, photos of the unopened parcel, label, internal packaging, the full product and the specific damage or missing item. A short video can help when the problem is operational. Prompt evidence protects the carrier investigation and helps us choose the right next step; it does not replace your statutory rights.
One accountable support route
Order, delivery and after-sales questions remain on the same email route: officialkukirin@icloud.com. Keep the same subject line so the complete history stays together. For exact terms, read the shipping policy; for help after delivery, see Service & spare parts and Warranty.