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Choose from 15 current 2026 KuKirin models

2-year full covered protection included

€30 off orders from €300 with WELCOME30

Official Kukirin Rider Index / 2026
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Romania

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Prices, availability and delivery can change with your market.

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Start with the exact context

Send the question down the right path.

Choose the task first. Model, version, order context and a clear photograph can make a service or compatibility question easier to resolve.

01Order or deliveryUse the order number when available and describe the delivery or order question.02Service or repairName the exact model and version, describe the symptom and keep clear photographs ready.03Compatible partIdentify the scooter version, existing part and mounting point before compatibility is assessed.04Protection or claimConnect the eligible order, exact scooter and evidence requested by the current policy.05Pre-purchase questionAsk about the exact model, version, market or ownership detail that still blocks the decision.06Something elseGive the context needed to route a question that does not match the other paths.

Structured support request

Give the team the useful first record.

The extra fields remain optional. Never include payment-card details, account passwords or other secrets in this form.

One inbox. The right route from the first message.

The Official Kukirin European store is operated by Shenzhen KuKirin Co., Ltd. Email is our support channel for choosing a model, an existing order, delivery, technical diagnosis, warranty questions and compatible parts.

Email: officialkukirin@icloud.com

Choosing your KuKirin

Tell us the country, rider weight, real round-trip distance, hills or rough surfaces, whether you need to carry the scooter and your comfortable budget. We will narrow the current range by fit, not simply recommend the most expensive model.

Order and delivery questions

Include your order number and the email used at checkout. For an address or delivery question, explain exactly what needs checking. Never send full card details or passwords.

Technical support and warranty diagnosis

The fastest diagnosis starts with exact evidence:

  • Order number, full model name and serial number.
  • A clear photo of the whole product and the affected area.
  • Close photos of connectors, labels, display messages or visible damage.
  • A short video showing the symptom, when it is safe to record one.
  • What happened before the issue and any steps already tried.

Do not dismantle, modify or ship the product before receiving instructions. That can add risk and make diagnosis harder.

Spare parts and compatibility

Parts that look identical can use different connectors, mounting points, controllers or firmware. Send the exact model and serial number plus photos of the part and its label. Compatibility, availability, price and dispatch timing are confirmed case by case.

When you can expect a reply

We aim to answer within one working day. Technical cases may take longer when supplier diagnosis, warehouse confirmation or a compatible-part check is required. Keeping the same email thread helps us preserve the complete case history.

Before writing, you may find an immediate answer in the FAQ, shipping guide, warranty process or service and parts guide.