Contact

Talk to the Official Kukirin team

Email is the fastest way to reach us about an order, delivery, warranty question, spare part or model recommendation.

For an order: include your order number.
For a technical or warranty question: include the model, serial number and a clear photo or short video.
For help choosing: tell us your rider weight, daily distance, terrain, country and budget.

We aim to reply within one working day. More complex technical cases can take longer if diagnosis or parts confirmation is needed.